Oracle Lead Support Analyst
Valtech is looking for a Lead Support Analyst! If you are an analytical problem solver with Oracle Cloud Financials experience - join Valtech today!
Valtech is a global digital agency focused on business transformation. We enable clients to anticipate tomorrow’s trends and connect more directly with their consumers across digital and physical touch points.
We deliver innovation with a purpose. With expertise across experience design, technology, and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimise business-critical digital platforms for multichannel commerce and marketing.
Valtech transforms by doing. The digitalisation process means that we keep an open minded perspective that allows us to grow and to implement softwares, systems that brings us to accurate data. For this purpose we implemented Oracle Cloud Financials for our finance teams, and we are expanding our team by hiring a Lead Support Analyst.
In the Lead Support Analyst, role:
You will be providing support internationally on all the modules we use today, they include GL, AP, AR, CM, FA, TAX, SLA.
In addition to supporting the finance teams already using Oracle, you will provide post go live support to business units when they are onboarded to Oracle.
As well as supporting the finance users, you will be the first point of contact for the master data maintenance teams for issues with master data or integrations.
You will lead the quarterly regression testing for any new release upgrade.
At Valtech we have embraced hybrid working and this role is no exception. However, there may be the need to travel a few times a year.
As a Lead Support Analyst, you will:
- Be responsible for independently leading cross-functional/ technical issue resolution and coordination with the Business Analyst Team, Internal Control Team.
- Abide by internal policies and best practices.
- Initiate effort to maintain and update Knowledge Base documents and procedures.
- Assist with system integrations, automated system flows from OpenAir to Oracle for master data maintenance, transaction imports.
- Assist with data migration in the context of a new deployment of the Oracle Core Model Solution.
- Assist with Hypercare (post go-live support).
- Lead the quarterly Oracle Non-Regression Testing for any new release upgrade.
As our preferred Lead Support Analyst, you:
- Have led Oracle ERP Production Support for a large enterprise for over 3+ years, preferably in an international environment, in a Shared Service Center.
- Are experienced in production support modalities: ticket triage, day-to-day activity monitoring, ticket priorities, assignment, and resolution.
- Are versed with SLA's, metrics, stakeholder management, global practice.
- Are versed Oracle Financials Cloud Modules: GL, AP, AR, CM, FA, TAX, SLA. Techno-functional knowledge preferred. Nice to be able to write side sql queries to help analyze issues as needed.
Alongside with that you:
- Have strong written and oral communication skills
- Have a a customer service mindset with strong interpersonal skills to develop a rapport and credibility with users with a variety of roles and seniority.
- Are confident communicating with system superusers throughout the business, particularly finance users.
- Have good analytical and problem-solving abilities.
Join Valtech
Not only can you help us lead the experience revolution, but you can lead the change. The more we grow – the more opportunities there are to take responsibility, implement your creative ideas, and be the innovator and driver to help move us, and our clients, forward.
If this sounds like your next challenge, then do send us your application already today.
We cannot wait to hear from you!
Please note, we are hiring for this role in Denmark, France and the Netherlands and open to hearing from candidates based in any of these countries with the right to work.
About Valtech
Valtech is one of the largest global business transformation agencies. From L'Oréal, Levi's, easyJet, Audi, BMW and Henkel, to Dolby, Dot Foods and Westcon - we design, build and deliver transformative digital solutions for the world's best-known brands.
We operate in the context of new world uncertainties and engage with our clients worldwide to discover new opportunities, design & build digitally driven solutions, and run & continuously optimize outcomes, all while still being mindful of the impact such changing circumstances may have physically and psychologically.
As a multi-award winning agency, we build intuitive, frictionless and connected experiences that improve human lives and make our clients' businesses grow.
Workplace & Culture
At Valtech, we create and shape experiences that aim to meet the versatile needs of our clients and their customers. To get there, we are proactive about facilitating workplaces that adhere to the different needs and expectations of everyone working at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow, and meet their goals.
We are proud to be an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status. Diversity and inclusion sit at the heart of everything we do here - ensuring everyone has their voice heard and their insights actioned. You can find out more about our Group strategy on our website.
Our Values
We are #onevaltech - a truly connected global agency, centred around the heart of our business: our employees. They portray our values.
🌍 Share - By sharing we evolve. We share knowledge with our peers, clients and colleagues from all over the world. We share to value different perspectives. We share to grow - professionally and personally.
🔥 Dare - By daring we innovate. We dare to explore unknown territories and learn from our experiences. We dare to speak up and be honest. We dare to show our weaknesses and ask for help when needed.
❤️ Care - By caring we flourish. We care about the wellbeing of our employees. We care about our company culture and the quality of the work we deliver. We care about the environmental footprint we leave behind.
Learning & Development
At Valtech, we work hard to give our employees the tools they need to take charge of their careers and personal growth. To enable this, we have built a Growth Framework, that offers full transparency on how a certain role and career at Valtech can develop. This is supported by our Global Academy, which allows Valtechies to further advance their skills within their existing field, as well as explore another.
On a day-to-day basis, you will get the chance to learn from, as well as inspire, your peers around the globe in Craft Circles, client teams, or other collaborative communities. In any case, Valtech encourages you to make use of the opportunities our company provides to shape your own path.
The Valtech Content Hub
We are fortunate to be working for clients that make an impact. This allows us to excel in our professions and compose stories we are proud of. As a result, we have a huge collection of cases, blogs, whitepapers and podcasts. Interested to find out what you could become a part of? The Valtech Content Hub has got you covered.
Oracle Lead Support Analyst
Valtech is looking for a Lead Support Analyst! If you are an analytical problem solver with Oracle Cloud Financials experience - join Valtech today!
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