Client Partner (all genders)
In this critical client facing role, you build intimate and trusted relationships at a senior level to ensure clients know we are here to make them successful.
Valtech is looking for a Client Partner in Switzerland. Is agile your way of working? Do you thrive in multidisciplinary environments? Supporting large scale projects for global clients? Finding the right technical solution for a customer’s business? Would you like to work from the comfort of your home and have the opportunity to visit our office in Baden or Bern occasionally? Then you might be the person we’re looking for! Keep reading to find out.
A day in the life of a Client Partner
The Client Partner is a proactive and knowledgeable consultant, support, and ally for clients. Responsible for both ensuring that Valtech is meeting the client’s objectives, planning and delivering high quality, effective activity and evaluating the impact of this activity. Whilst working towards our goals for revenue growth, making the most of our capabilities around the globe, sustaining profit margin, and ultimately creating work we are proud of.
Entrepreneurial in spirit – adapt at working in fast-paced, changing, high growth environment, you ensure we deliver best in class partnership to our client, becoming an expert in the Valtech offering and the business value it brings to our clients.
A senior role in the business. Internally you will be responsible for the running a key portfolio focused on product and service delivery for our clients and its P&L, supporting delivery management ensuring we are getting the best out of our talent and work closely with the Head of Client Partnerships to plan and develop the Client Partnership team and department strategy.
In addition, you will:
- Client relationships: be a natural at building trusting relationships with both existing and potential clients, leading and owning the key relationships at executive level clients across CIO/CTO and CMO to ensure, to guide the development of the account and become a trusted partner and strategic advisor to each of the brands in your portfolio.
- Expansion of existing business: be involved in and lead organic new pitches with key partner clients, acting as the client in the agency and understand how to disseminate their brief and tell the right story to be successful.
- Commercial & Operational control: have full responsibility for the revenue performance & growth of the group, whilst actively drive collaboration and effective operational behaviours across the business, problem solving challenges ahead of time, to ensure constant high level of delivery and effective margin.
- Ambition for Growth: be planning for and leading client pitches (existing business with support for new business) with the support of the wider agency and new business team will be a core part of your role for growth of your portfolio.
- Wider Valtech and Partnership relationships: be a cultural Ambassador in and outside of Valtech, fostering and developing wider relationships within the network and our third-party partners and at times wider client agency groups as we look to lead and guide the agenda for our clients.
- Delivering excellence at all times: be responsible for empowering the delivery team to deliver a best in class experience to a high-profile client base. You will motivate and inspire your team and the wider agency. Relaying client’s expectations, challenges and potential solutions to the teams running client projects. Ensuring constant innovation across our existing accounts and working closely with all teams to ensure this is happing at a micro level as well as macro.
- Challenge resolution: be the go-to person for the team and wider Valtech Group, owning and tackling challenges head on, problem solving, finding solutions and managing the communication with the client within your team, or agency leaders to resolve, and continuously find areas for improvement.
- Wider Valtech influence: You will be expected to be a voice in the development and standardisation of our client offering, creation of best practices in Client Partnership, marketing opportunities and department strategy as a senior leader in the client services team, and wider agency groups.
You and the role
You are someone with 6+ years of relevant work experience within a Client Partner, Account Management, Delivery Management or Sales position collaborating with cross functional technical and non technical teams building and delivering technical solutions for multi- million revenue clients
We would love if you have
- demonstrable experience and knowledge within identifying and expanding new business within existing client portfolios and nurturing trustful and meaningful relationships with C-level stakeholders
- demonstrable experience and knowledge within building, presenting and winning RfPs and pitches for new business, you have a high attention to detail and can confidently identify, bring together and motivate a project team
- understanding on how to work successfully and collaborate within a Project teams to successfully offer, win, deliver and build technical solutions
- the ability to work both within a team environment and individually
- a proficient level in both German and English.
What you can expect from us
- 25 days of paid vacation
- highly competitive pension scheme
- choose your own IT infrastructure
- Flexible working time and location within Switzerland plus 30 days remote working from anywhere in the world
- Ski Trips, Retreats, Laser Evenings, Art Classes, Wine Tasting and many more social activities to benefit from
Apart from the benefits listed above, we have more to offer. Our growth development program, for example, to help you excel in your existing profession, or enable you to explore another. Also, there are plenty of internal initiatives for you to take part in. Whether it's about improving Valtech as a business or contributing to the world around us, we encourage our employees to pursue their professional and personal ambitions.
Join Valtech
Not only can you help us lead the experience revolution, but you can lead the change. The journey Valtech is on is ambitious and therefore opens doors. The more we grow - the more opportunities there are to take responsibility, implement your creative ideas, and be the innovator and driver to help move us, and our clients, forward.
Does it excite you to join Valtech on this journey? And would you like to become our next Client Partner?
Then apply today. We cannot wait to hear from you!
- Department
- Client Growth
- Role
- Client Partner/Account Management
- Locations
- Baden, Bern
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About Valtech
Valtech is one of the largest global business transformation agencies. From L'Oréal, Levi's, easyJet, Audi, BMW and Henkel, to Dolby, Dot Foods and Westcon - we design, build and deliver transformative digital solutions for the world's best-known brands.
We operate in the context of new world uncertainties and engage with our clients worldwide to discover new opportunities, design & build digitally driven solutions, and run & continuously optimize outcomes, all while still being mindful of the impact such changing circumstances may have physically and psychologically.
As a multi-award winning agency, we build intuitive, frictionless and connected experiences that improve human lives and make our clients' businesses grow.
Workplace & Culture
At Valtech, we create and shape experiences that aim to meet the versatile needs of our clients and their customers. To get there, we are proactive about facilitating workplaces that adhere to the different needs and expectations of everyone working at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow, and meet their goals.
We are proud to be an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status. Diversity and inclusion sit at the heart of everything we do here - ensuring everyone has their voice heard and their insights actioned. You can find out more about our Group strategy on our website.
Our Values
We are #onevaltech - a truly connected global agency, centred around the heart of our business: our employees. They portray our values.
🌍 Share - By sharing we evolve. We share knowledge with our peers, clients and colleagues from all over the world. We share to value different perspectives. We share to grow - professionally and personally.
🔥 Dare - By daring we innovate. We dare to explore unknown territories and learn from our experiences. We dare to speak up and be honest. We dare to show our weaknesses and ask for help when needed.
❤️ Care - By caring we flourish. We care about the wellbeing of our employees. We care about our company culture and the quality of the work we deliver. We care about the environmental footprint we leave behind.
Learning & Development
At Valtech, we work hard to give our employees the tools they need to take charge of their careers and personal growth. To enable this, we have built a Growth Framework, that offers full transparency on how a certain role and career at Valtech can develop. This is supported by our Global Academy, which allows Valtechies to further advance their skills within their existing field, as well as explore another.
On a day-to-day basis, you will get the chance to learn from, as well as inspire, your peers around the globe in Craft Circles, client teams, or other collaborative communities. In any case, Valtech encourages you to make use of the opportunities our company provides to shape your own path.
The Valtech Content Hub
We are fortunate to be working for clients that make an impact. This allows us to excel in our professions and compose stories we are proud of. As a result, we have a huge collection of cases, blogs, whitepapers and podcasts. Interested to find out what you could become a part of? The Valtech Content Hub has got you covered.
Client Partner (all genders)
In this critical client facing role, you build intimate and trusted relationships at a senior level to ensure clients know we are here to make them successful.
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